Returns & Refunds Policy
At LilAura, we want you to be completely satisfied with your jewellery. As all our transactions are securely processed through our official Etsy storefront (LilAuraElegance), our returns and refunds are governed by our Etsy shop policies and UK Distance Selling Regulations.
- Returns Window: You have 14 days from the date of delivery to contact us via Etsy messages to request a return, and 30 days to dispatch the item back to us.
- Condition: Items must be returned unworn, in their original condition, and with all original packaging and tags intact.
- Exclusions: For hygiene reasons, pierced earrings cannot be returned or exchanged unless faulty. Custom or personalized items are also non-refundable.
- Process: Once your return is received and inspected, a refund will automatically be applied to your original method of payment via the Etsy platform.
Terms & Conditions
1. Who We Are
We are LilAura UK. We operate lilaura.uk as an online portfolio and storefront linking directly to our verified Etsy marketplace shop (LilAuraElegance), specializing in high-quality traditional and modern anti-tarnish jewellery.
2. Terms of Use
By accessing lilaura.uk, you agree to use the website only for lawful purposes. You may not use our site to transmit any malicious software or conduct unauthorized data collection.
3. Terms of Sale
When you click to purchase an item, you will be redirected to Etsy.com. Your contract of sale is formed upon completion of checkout on the Etsy platform, and is subject to both LilAura's shop policies and Etsy’s overarching Terms of Use.
4. Prices and Payment
All prices are quoted in GBP (£). Payments are processed securely via Etsy Payments, which accepts major credit cards, PayPal, Apple Pay, and Google Pay. LilAura does not directly collect or store your payment details.
5. Product Reviews
We encourage customer feedback! Verified buyers may leave product reviews directly on our Etsy storefront. We may occasionally highlight these reviews on lilaura.uk for marketing purposes.
6. Delivery
We pride ourselves on fast UK shipping. Dispatch times and delivery estimates are provided at the Etsy checkout. We are not responsible for delays caused by postal strikes or customs clearance for international orders.
7. Cancelling Your Order
You may request a cancellation within 2 hours of purchase by messaging us directly through the Etsy platform. Once an order has been dispatched, it cannot be cancelled, but it may be returned in accordance with our Returns Policy.
8. Products
We strive to accurately display the colours and details of our jewellery. However, variations may occur depending on your device's screen. Our guarantee applies to normal wear and tear and adherence to our care instructions.
9. Limiting Our Liability
To the fullest extent permitted by law, LilAura shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Treats Loyalty Scheme Terms & Conditions
Participation & Collection of Points
The LilAura "Treats" program rewards our returning customers. Currently, as our checkout operates via Etsy, loyalty rewards and discount codes are distributed manually to repeat buyers via email or direct Etsy messages following a qualifying purchase.
Exclusions
Points/rewards cannot be earned on shipping costs, gift wrap fees, or the purchase of gift cards. Wholesale or B2B orders are excluded from the consumer Treats scheme.
Corporate Responsibility
At LilAura, we believe that elegance should not come at an ethical cost. We are committed to:
- Sustainable Durability: By utilizing advanced anti-tarnish technology, our jewellery is designed to last longer, reducing the cycle of "throwaway" fast fashion.
- Ethical Sourcing: We work closely with our artisan partners to ensure fair labor practices and safe working environments that honor traditional Indian craftsmanship.
- Packaging: We are continuously striving to reduce single-use plastics in our shipping materials, moving towards recyclable and reusable premium jewelry boxes.
Accessibility
LilAura is committed to making our website accessible to everyone, including people with disabilities. We continually review our site against the Web Content Accessibility Guidelines (WCAG) to ensure our navigation, text contrast, and imagery are clear and usable for all visitors. If you experience any difficulty accessing our website or reading our product descriptions, please reach out to our WhatsApp Concierge and we will happily assist you personally.